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Clients Clients & Services

Our Clients

Banks & other
financial entities

Leading international banks and Spanish medium banks

European specialists in cards issuance (monoliners) and Consumer Finance

Large
retailers

Leading international companies in the fashion and consumer electronics distribution sectors

Startups
& FinTechs

European and Spanish FinTechs.

European Neo-banks

Other payment providers

Leader in technological solutions for the travel industry.

Virtual cards specialist

Schemes, PSPs & processors

International payment schemes.

Domestic card processor

Our Services

Strategic, growth and internationalization plans

Response to regulatory changes

Due Diligence Comerciales and M&A

Commercial strategy

Portfolio optimization and pricing

Loyalty and retention

Commercial campaigns

Innovation & digitalization strategy

Market outlook and trends

Launch of innovation and digitalization initiatives

Customer experience improvement along the full journey

UX Benchmark / mystery shopping

Project management office (PMO)

Process optimization

Dashboards and BI

Cost and pricing modeling

Customer segmentation

Propensity models

Recommendation engines

Success Stories

Multi-country payments acceptance optimization for leading international retailer

Context

A leading international retailer, after a rapidly expanding in recent years, needed to optimise the payment acceptance scheme implemented in Europe



The main objectives to address were: what were the possible strategies to implement, what capabilities do I need in each of the markets and which suppliers are better positioned to provide them

Methodology

  • Identification of the different payment acceptance models currently adopted in the countries within the project scope (+30 countries)
  • Analysis of the different possible strategies, description of the alternatives, advantages and disadvantages
  • Characterization of the different countries in the scope: preferred payment methods, financing culture, legal and economic acquiring specificities, …
  • Identification of main suppliers and design and sending of a request for information (RFI)

Results

Following the assessment of the responses to the RFI, and the characterisation of the needs for the different countries of the scope, various alternatives for the optimisation of the payment scheme were proposed, the key decisions to be taken to decide between the strategies were identified, and the next steps to be taken to carry out the implementation of the selected strategy were detailed

Assessment of new trends in payment acceptance for small merchants

Context

One of the leading Spanish banks wanted to strengthen their card payment acceptance (acquiring) business in the small merchant segment



The main objective was to assess the new technologies that facilitate the acceptance of payments through new, simpler and cheaper card reading devices, or even with the merchant's own mobile phone, to increase our client’s competitiveness in this segment

Methodology

  • Market analysis in the target countries, including recent and expected growth of the acquiring business, value chain, main market dynamics and key players
  • Identification and analysis of new payment acceptance technologies, as well as the main technology companies that are developing them, as possible partners for the launch of solutions
  • Analysis of the main competitors and characterization of their value proposition
  • Development of business cases of the expected return in 5 years and the investment needed for the different alternatives

Results

The business plan showed an opportunity for the bank in the main target countries, and therefore decided to initiate selective contact with identified partners



An agreement was reached with one of the partners to develop and launch a pilot in one of the target countries, in order to assess the commercial launch of the solution (pilot in progress at present) on the basis of its results

Assessment of the evolution of financial services for large international corporations

Context

In a global context of strong competitive dynamics, a financial solutions provider, with focus on the travel sector, wanted to deepen their understanding of the evolution of treasury, supply chain finance and FX solutions available in the market for large corporations globally



The main objective was to identify new solutions in the market and potential partners for the joint launch of services to its customers

Methodology

  • Identification of solutions offered by global financial institutions and specialized FinTechs at global level
  • Detailed analysis of solutions, through interviews with solution providers
  • Structured presentation of a comparative analysis of existing solutions and fit with the banks customers
  • Definition of potential courses of action

Results

The presentation of the project helped our client understand its position in the market in relation to the major players in the sector, and to further advance in the definition of specialised solutions for its customers in the travel sector.

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